Help Centre

For more information see pingNpay.com/pnp_direct support

What is pingNpay and where can I use it?

pingNpay is a payments service which enables you to pay other users of the pingNpay service and to receive payments from other users, using a mobile device. To use the pingNpay service you need a wallet. pingNpay issues its own wallets through the pingNpay-direct wallet service.

Who can use pingNpay?

For the moment, only users enrolled in the pingNpay-direct wallet service may use pingNpay. Users may hold either a personal account or a retailer account. All enrolled participants hold a personal account unless pingNpay has agreed a participant holds a retailer account.

The difference between a personal account and a retailer account is the fee (if any) that is charged on the account.

What is a pNp Id?

The pNp id is unique to you. Its format is xxxxxx$west.pingnpay.com where xxxxxx is the identifier you chose or generated when you signed up. It is the address payers use to send you pingNpay payments and which you give to other pingNpay users when requesting payment from them.

What can I do with pingNpay?

With pingNpay you may:

1. Send a payment from your account to any other active pingNpay account by

2. typing in the destination pNp id, or

3. selecting a pNp id from your contacts list, or
4. capturing a static or dynamic QR code created by a pingNpay wallet holder, or
5. responding to a request from a pingNpay wallet holder.
6. Create a request to be paid by another pingNpay wallet holder by
7. typing in their pNp id, or
8. selecting a pNp id from your contacts list, or
9. capturing a show-to-pay QR code, or
10. creating a payment link and sending it to a pingNpay wallet holder, or
11. creating a dynamic or static QR code for the payer to capture.
12. Request a refund of a payment you have made using pingNpay, direct to the recipient (the recipient has the option to decline the request)
13. Provide feedback on a scale of 1 – 5 on a pingNpay wallet holder for the goods or services they have provided you, paid for through pingNpay.
14. You also have the option to report a user if you have a bad experience with the goods or services you have bought from them using pingNpay.

How do I deposit and withdraw funds from my pingNpay account?

You may deposit funds direct from your bank account to Fourdotzero which operates the pingNpay network. The bank account details are shown when the deposit button is tapped. The funds will be credited to your pingNpay wallet shortly after.

You may withdraw funds at any time using the Withdraw button to provide us with your bank account details and request funds to be withdrawn. We will credit you bank account shortly after we receive your instructions.

Are there limits on my pingNpay account?

The minimum amount you may send in any single payment is £0.01 and the maximum is £25.

To make a payment the minimum balance remaining after the payment is £2 (this will be returned to you if you close your account).

The maximum balance allowed on your account is £140.

The maximum cumulative total of payments sent and received (excluding deposits and withdrawals) allowed on your account is £135 over the previous month on a daily rolling basis.

You will be unable to send or receive a payment if it causes the maximum balance or maximum monthly payment total to be exceeded.

You may fund your account with any amount up to the maximum balance. The maximum of any single withdrawal amount is £40.

What type of device do I need to use pingNpay?

The pingNpay app (the App) is only available on Apple devices. Other mobile platforms are unsupported currently.

You can install the App onto as many devices as you wish. For security and notification purposes, we collect the unique identifier of the device(s) onto which you install the App.

How do I close my account?

You may close your pingNpay account at any time and with immediate effect by emailing info@pingNpay.com with your request. You must also send us a withdrawal instruction from the App with your bank account details. We will pay the full outstanding balance on your account into your bank account. You may then delete the App.

What about system maintenance?

There may be times, planned or unplanned, when pingNpay is unavailable or restricted due to scheduled or unscheduled system maintenance. If we need to suspend or restrict access to, or update pingNpay we will take reasonable steps to minimise any disruption to you.

How to contact us or make a complaint?

If you have any queries or would like to make a complaint, please let us know. You can contact us by email on info@pingnpay.com. We will try to resolve any problems as quickly as possible.

Last update: July 2022